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Frequently asked questions
What if I already have a design?
If you already have a design, we can definitely work with it for your project! We’ll start by reviewing your existing design to ensure it aligns with your vision and requirements. If any changes or adjustments are needed, we’ll discuss those with you and make the necessary updates. Our goal is to bring your design to life exactly as you envision it while ensuring everything is practical and meets your needs.
Who does the construction?
Over 98% of our project scopes are completed with our own staff. We have stone masons, horticulturalists, project managers, equipment operators, and a full support staff. On the rare occasion we need to manage a subcontractor, it will be for electricians, plumbers, or rare on-off services such as artists, supplemental contractors, or a client’s preferred provider.
How long do I have to wait for my project to start?
We aim to get your project started as soon as possible! Once you make your down payment, we will provide weekly updates on tentative start dates. The timeline can vary depending on the season, the scope of the project, and whether any permits or HOA approvals are required. We strive to accommodate projects throughout the year and will keep you informed every step of the way.
Will I talk to a live person when I call your office?
Yes, you will! Samantha is in the office Monday through Friday, from 1 PM to 5 PM. If you call outside of these hours, she will return your call as soon as possible. When she contacts you, she will get your contact and project information to ensure we can assist you effectively.
What is your design process?
For most of our projects, we require a design before providing a quote to ensure we accurately capture your vision. The design process involves a 50% down payment to begin, with the remaining 50% due once the design meets your satisfaction. Please note that the cost of the design is separate from the overall project cost. This approach helps us tailor the project to your exact preferences and ensures a smooth execution.
What pavers can I choose from?
We primarily use Unilock and Techo-Bloc pavers for our projects. However, if you have a specific paver brand or style in mind, we can accommodate that as well. Just let us know your preferences, and we’ll work with you to incorporate them into your project.
Who will be on site during construction to lay things out and oversee the crew?
Our Foreman, Garrett, will be onsite during your project to handle layout and oversee the crew. Additionally, Caleb will also be present to ensure everything is going smoothly and to address any questions or concerns you might have.
Do I need to call in utility locates?
No. We will call in public utilities as your start date approaches.
Will you do a walkthrough once you’re done?
Yes, we will do a walkthrough once the project is completed. This allows us to review the work with you, ensure everything meets your expectations, and address any final touches or concerns.
Will my project require a permit? Who obtains the permit?
Whether your project requires a permit depends on the scope and location. We will handle obtaining the necessary permit(s) for your project to ensure everything is in compliance with local regulations.
What if I can't afford to do my entire project at once?
If you're unable to complete the entire project at once, we can break it into stages. We’ll work with you to prioritize and schedule each part of the project based on your timeline and budget. Each project is unique, so we'll tailor our approach to best meet your needs.
